Responsible Gaming
at 366bit

18+ Age Restriction Policy

366bit operates exclusively for adults aged 18 years and above. This is a strict, non-negotiable requirement. We do not permit any person under the age of 18 to register an account, make a deposit, or engage in any form of gambling on our platform. This policy applies to all players regardless of their location within Bangladesh or elsewhere.

During the account registration process, every user is required to confirm that they are at least 18 years of age. 366bit reserves the right to request identity verification documents at any point — including National Identity Card (NID), passport, or birth certificate — to confirm a user's age. Where age verification cannot be satisfactorily completed, access to gambling features will be suspended until verification is achieved.

Any account found to belong to a person under the age of 18 will be immediately closed, all funds will be frozen pending investigation, and any winnings accrued will be voided. 366bit takes underage gambling extremely seriously and will cooperate fully with any relevant investigation by appropriate authorities.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of their experience level or financial background. It does not always look the same — some people gamble frequently and in large amounts, while others may gamble infrequently but still experience serious harm as a result. The key indicator is not how much or how often a person gambles, but rather the impact that gambling is having on their life.

At 366bit, we believe awareness is the first step towards getting help. The following are common warning signs that gambling may be moving from entertainment into a problem. If you recognise several of these signs in yourself or in someone you know, we strongly encourage you to take action.

If you recognise three or more of the above signs in your own behaviour, we recommend using one of the tools described in the sections below, or contacting our support team directly at [email protected]. You can also reach out via our FAQ page for additional guidance on available resources.

Responsible Gaming Tools Overview

366bit provides a comprehensive range of responsible gaming tools that are available to all registered players at no charge. These tools are designed to give you direct control over your gambling activity and to help you maintain healthy boundaries. All tools can be activated by contacting our support team at [email protected] — requests are processed promptly, typically within one business hour.

To activate any of the above tools, or to enquire about tools not listed here, please contact the 366bit support team at [email protected]. Include your registered username and a brief description of the tool you wish to activate. Our team will confirm activation within one business hour.

Deposit and Spending Limits

One of the most effective ways to manage your gambling activity is to set firm limits on how much money you deposit into your 366bit account. Deposit limits are a straightforward, proactive tool that removes the temptation to exceed a pre-planned gambling budget — particularly in the heat of a session when emotions may influence decision-making.

How Deposit Limits Work

Once a deposit limit is set on your account, any attempt to deposit an amount that would cause your total deposits within the limit period to exceed the cap will be automatically declined. The limit applies to all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. You will be informed of your remaining deposit allowance during the checkout process.

Setting and Adjusting Limits

• To set a new deposit limit: Contact [email protected] with your requested limit amount and the period (daily / weekly / monthly). The limit will be applied to your account within one business hour.
• To reduce an existing limit: Reductions take effect immediately upon confirmation from our support team. There is no waiting period for reducing a limit.
• To increase an existing limit: Increases are subject to a mandatory 7-day cooling-off period from the date of your request. This delay is intentional — it gives you time to reconsider before a higher limit becomes active. You may cancel a pending increase at any time before it takes effect.

Recommended Budgeting Approach

We recommend setting your monthly deposit limit to an amount that represents genuine discretionary entertainment spending — money you would be comfortable spending on any other leisure activity, such as dining out or attending a sports event. A practical rule of thumb is to set your monthly limit at no more than 2–5% of your monthly take-home income, and never more than you can comfortably afford to lose entirely.

Time-Out and Cooling-Off Periods

A time-out is a temporary suspension of your 366bit account that prevents you from logging in or placing any bets for a defined period. Time-outs are ideal for players who feel they need a short break from gambling without committing to a longer-term or permanent self-exclusion. They are an important first step when you sense that gambling is beginning to feel less like entertainment and more like a compulsion.

Available Time-Out Durations

• 24-hour time-out: A single day away from the platform. Useful if you have had an unexpectedly long session or a frustrating losing run and want to reset before continuing.
• 7-day time-out: A full week away. Suitable when you need to reassess your gambling habits and take stock of your activity over the past period.
• 30-day time-out: A monthly break. Appropriate when you have noticed a consistent pattern of gambling more than intended and want a structured reset period.
• 90-day time-out: A three-month break. Recommended when gambling has begun to affect your daily life, relationships, or finances in a tangible way.

How to Activate a Time-Out

Contact the 366bit support team at [email protected] with your registered username and your chosen time-out duration. Time-outs are activated within one business hour of your confirmed request. During the time-out period, you will not be able to log in to your account, and all scheduled communications (excluding essential account notifications) will be paused.

Ending a Time-Out Early

Time-outs of 24 hours or 7 days may be ended early upon request, subject to a 24-hour reflection period from the time of your early-end request. Time-outs of 30 days or 90 days cannot be ended early — they run to completion to ensure the break achieves its intended purpose. If you require a longer break than 90 days, please consider our self-exclusion programme described in the next section.

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on 366bit. It is designed for players who have identified that their gambling has become harmful and who want to permanently remove access to the platform. At 366bit, we treat self-exclusion requests with the highest priority and implement them without delay.

What Self-Exclusion Means

When you self-exclude from 366bit, your account is immediately and permanently closed. You will be unable to log in, create a new account using any of your existing details (name, email, phone number, payment method), or access any 366bit services. Any remaining balance in your account at the time of exclusion will be returned to you via your registered payment method after identity verification.

How to Request Self-Exclusion

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and a clear statement that you wish to self-exclude. Our team will process your request and confirm closure of your account within two business hours. No cooling-off period applies to self-exclusion — it takes effect as quickly as operationally possible.

Permanence of Self-Exclusion

Self-exclusion on 366bit is permanent. There is no mechanism to reverse a self-exclusion once it has been confirmed. This permanence is intentional — it ensures the tool provides a genuine, robust barrier for players who need it most. If you later wish to gamble online again, you would need to explore other platforms and should only do so after a substantial period of reflection and, ideally, after seeking professional support.

Preventing Re-Registration

366bit maintains a record of self-excluded users and applies technical controls to prevent re-registration using the same identifying information. However, no technical system is entirely infallible. If you are self-excluded and find yourself attempting to create a new account, this is a strong signal that you should seek professional help. Please contact [email protected] immediately if you encounter this situation.

Protecting Minors

Preventing access to gambling by individuals under the age of 18 is one of 366bit's core responsibilities. We implement multiple layers of technical and procedural safeguards to ensure that minors cannot access or use our platform. However, we also recognise that parental supervision and household-level controls play a critical role, particularly given that many Bangladeshi households share devices between adults and children.

Advice for Parents and Guardians

• Keep your 366bit account credentials — including your username, password, and any saved payment methods — strictly private and never share them with children or teenagers.
• Log out of your 366bit account on any shared device after each session and ensure your browser does not save your login credentials in a form that a child could access.
• Consider using parental control software to restrict access to gambling websites on shared household devices, tablets, and smartphones used by minors.
• Have open, age-appropriate conversations with teenagers about the nature of gambling, including the fact that it involves real money and real risk, and that it is a legal activity only for adults aged 18 and above.
• If you discover that a minor has accessed your 366bit account, contact [email protected] immediately. We will investigate and take appropriate action to secure your account.

Age Verification Procedures

366bit verifies the age of all registered users as part of the KYC process. We may request identity documents — including National Identity Card (NID) or passport — at registration or at any point during your account lifetime. Accounts that cannot be verified as belonging to a person aged 18 or above will be suspended until verification is completed or closed if verification fails.

We continuously review our age verification procedures and invest in improving their effectiveness. If you have concerns about our age verification processes or believe they can be strengthened in any way, please share your feedback with us at [email protected].

Getting Help and Support

If you believe that gambling is affecting your life negatively — whether financially, emotionally, or in your relationships — the most important step you can take is to reach out for help. Problem gambling is a recognised condition, and effective support is available. You do not need to be in crisis to ask for help; reaching out early produces far better outcomes than waiting until problems become severe.

Contact 366bit Support

Our responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a tool, discuss your gambling activity, or simply talk to someone about your concerns, we are here to help without judgement. All responsible gaming communications are handled with complete confidentiality.

General Guidance for Bangladeshi Players

If you feel your gambling is out of control, we encourage you to speak openly with a trusted family member or friend. In Bangladesh, mental health and addiction support services are available through various community health centres, hospitals, and NGO-run programmes across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities. Your local upazila health complex can refer you to appropriate services.

366bit is not a mental health provider and cannot offer clinical counselling. However, our support team can help you take immediate, practical steps — such as closing your account, setting limits, or pausing your access — while you seek appropriate professional help. Do not hesitate to reach out to us as a first point of contact.

Responsible Gaming Principles to Keep in Mind

• Gambling is entertainment, not a method of making money or solving financial problems.
• Set a budget before you play and treat any losses as the cost of entertainment, not as debts to be recovered.
• Never gamble when you are stressed, depressed, intoxicated, or under significant emotional pressure.
• Take regular breaks and do not allow gambling sessions to run longer than you originally planned.
• Keep gambling in perspective — it should be one small part of a full and balanced life, not a central preoccupation.
• Ask for help early, before problems escalate. The sooner you act, the easier it is to regain control.